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  2. Rent Reporting
  3. Credit Bureau Rent Reporting

What do the Rent Reporting statuses mean and how can I fix them?

The status and timing of Rent Reporting to Credit Bureaus can be monitored directly in FrontLobby.

Landlords can track the status of reporting rental payments to Credit Bureaus by clicking Activity Tracker and then clicking Rent Reporting.

 

Status and actions needed:

Reported: Reported Debt Owed

A debt has been recorded for the indicated month and it has been reported to Credit Bureaus.

Reported: Reported in Good Standing

Rent for the indicated month has been reported as paid in full to Credit Bureaus.

Reported: Renter Has Been Deleted

The Tenants' entire record with the Credit Bureaus has been successfully deleted. 

Reported: Reported as Closed In Good Standing

Rent for the indicated month has been reported as paid in full to Credit Bureaus and the tradeline was successfully closed. The account for this tenant is now no longer active and will show no outstanding balance. 

Not Reported: Renter Did Not Exist Last Month

This record did not exist in your Lease Records for the indicated month, therefore it has not been reported to Credit Bureaus. Please ensure Rent Reporting or Collect remains on and all relevant fields are filled out so next month the reporting can occur.

Not Reported: Renter Did Not Consent

If there is not a debt owed, the tenant must opt-in by logging in and clicking the consent box in their Lease Record. Therefore it has not been reported to Credit Bureaus for the indicated month. Remind your Tenant they need to opt-in for the benefits as outlined HERE

Not Reported: Tenancy Date Is Too Old

No information was shared with Credit Bureaus because rental information is older than 6 years in Canada or 7 years in the US. If this is a mistake, please update the move out date on the Lease Record.

Not Reported: Landlord Account Inactive

No information was shared with Credit Bureaus as the Landlord had not logged in for 60 days to keep their account active. If you get this message please make sure you are logging into your account at least every 60 days so Rent Reporting can occur successfully.

Not Reported: Landlord Account Not Verified

No information was reported to Credit Bureaus because you have not completed ID or role verification. To complete your ID verification, click on Complete My Profile under the actions required on your dashboard page. Please follow the steps to verify your ID and role in FrontLobby. 

Not Reported: Missing Date of Birth, SSN or SIN

Rent for the indicated month was not reported to Credit Bureaus because there is no date of birth, SIN or SSN for the Tenant. To fix this, click on the Tenants' name under the My Leases tab. Add the date of birth, SIN or SSN to their record and click save. Alternatively, you can have the Tenant sign in, complete their profile and add these details themselves to benefit from rent reporting. 

Not Reported: Renter Account Suspended

No information was reported to Credit Bureaus because the Tenants' account has been suspended. If you receive this message you may reach out to support for more details.

Not Reported: Renter Withdrew Consent

If there is not a debt owed, the tenant must opt-in by logging in and clicking the consent box in their Lease Record. Therefore it has not been reported to Credit Bureaus for the indicated month. Remind your Tenant they need to opt-in for the benefits as outlined HERE

Not Reported: Nothing to Report

No information was shared with Credit Bureaus because there is incomplete information or no information to report on the Tenant. To fix this, go to the My Leases tab and click on the Tenants' name. Complete all the required fields including date of birth, SIN or SSN and click save.

Not Reported: Credit Reporting Disabled

The Rent Reporting feature is not turned on, therefore it has not been reported to Credit Bureaus. To turn this feature on, please find their Lease Record under the My Leases tab and turn on the Rent Reporting toggle.

Not Reported: Collect Feature Disabled

The Collect feature is not turned on, therefore it has not been reported to Credit Bureaus. To turn this feature on, please find their Lease Record under the My Leases tab and turn on the Collect toggle.

 


To understand when consent is and is not required, please see our Legal Framework

Canada: https://frontlobby.com/en-ca/legal-framework-canada/

US: https://frontlobby.com/legal-framework/