Landlord FAQs
Answers to the most common questions
Account Settings
Sign-in Help
- Why do I need to verify my identity?
- How do I change my password?
- When signing up, why am I asked questions that pertain to my consumer credit history?
- How do I resend the verification email?
- How do I reset or recover a forgotten password?
- How can I troubleshoot challenges logging in?
- Can I change the email address I use to login?
Email Notifications
Lease Records
- How to create a Lease Record?
- Can I add more than one Tenant on the same lease?
- How often should I update my Lease Records?
- How do I update my Lease Records each month?
- Why is the balance for my current Tenant blank?
- What can be recorded under Total Balance?
- How can I add a property?
- How can I remove a property I no longer own/manage?
- What is a Lease Record?
- Examples on how to update Lease Records when there is a debt.
- My Tenant sent me a Draft Lease to approve, what do I do?