If I already have former Tenant Debt Reporting turned on, can I send the file to Collections?
Yes, a former Tenant can be sent to Collections through FrontLobby if Debt Reporting is on or off.
FrontLobby has partnered with the collections agency Suite Excel to give Housing Providers the ability to easily send a former Tenants' debt to Collections. Combining FrontLobby's proven and effective Debt Reporting product with Collections gives Housing Providers the maximum likelihood of recovering the debt.
You may start with Debt Reporting and turn on Collections later, or you may choose to initiate Collections right away. Sending a file to Collections includes all the benefits of Debt Reporting.
If you have already initiated Collections, the file can only be updated by contacting Suite Excel directly using the contact and case number on your Lease Record. Once Collections is initiated, you cannot switch back to only Debt Reporting.