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How do I verify my ID?

As an important safety measure, the ID of all individuals that report data to or access data from the Credit Bureaus must be verified.

Important: The information you share during ID verification is never shared with Tenants or other users and has no impact on your credit. 

ID verification is required for all users reporting to or accessing data from the Credit Bureaus. 


To verify your ID in FrontLobby:

  1. Complete the required fields by clicking here: Contact Details  
  2. Click Continue 
  3. Follow the prompts to verify your ID which may include taking or submitting pictures of your ID and a selfie to verify your ID 

Additional documentation required by role: 

  • Landlords will also need to provide proof of ownership of at least 1 rental property (i.e., property tax record, insurance policy or title document indicating ownership in the rental property). If the property is owned by a company, provide documentation you are a director or employer of the company.  
  • Property Managers will also need to provide a copy of your property management agreement template and a copy of your business card OR any of the following: a copy of an employment agreement, a copy of an email signature, a screenshot of your LinkedIn profile, a screenshot of you on the company website. A link to your website, LinkedIn profile or similar resource will also be requested if applicable. 
  • Realtor / Leasing Agents will also need to provide a copy of your real estate license, brokerage license, executed property management agreement or agreement to screen applicants for your clients. A link to your website, LinkedIn profile or similar resource will also be requested.  
  • Lawyer / Paralegal must confirm you have permission to act on behalf of the Landlord for screening and/or reporting services. A link to your website, LinkedIn profile or similar resource will also be requested.  
  • Advisor (i.e. eviction specialists): will need to provide copy of your agreement, license or similar resource whereby you are able to act under agency for the housing provider. A link to your website, LinkedIn profile or similar resource will also be requested.  


Please allow up to 2 business days for the verification process to be completed.

Need Assistance Verifying Your ID? Request a Call Back