Do both Tenants and Landlords have to be on paid plans for information to be shared with Credit Bureaus?

No, Tenants OR Landlords/Property Managers may pay for FrontLobby benefits.

Either the Landlord or the Tenant can pay to have rental payments included on the Tenants’ Credit Report. The Tenant can pay for the Plus plan or the Landlord can be a Premium member or use the Collect offering.